In a transformation, we must never lose sight of the possibility that our actions today will be the ‘ripples of hope’ that lead to better outcomes. Otherwise, why bother? To Hope is a reasonable response to an impractical aspiration.

The leaders of organisational change and reform must be Pitchmen. They must constantly persuade the workforce to engage intellectually with the idea of change, but most importantly, they seek a voluntary commitment to change behaviour.

The future of work is a mystery, not a puzzle. Not only don’t we have enough information about the future of work, but we may not even have the tools to help us frame the problem correctly.

The force that drives human behaviour and progress is imagination. Rationality tests and validates.